Privacy Policy
How we protect your personal information.
1. Information We Collect
At UrbanShelter, we collect information you provide directly to us when you request service, fill out a lead form, or otherwise communicate with us. This might include your name, email address, phone number, ZIP code, and details regarding your fire damage restoration request.
2. How We Use the Information
The information collected is used to respond to your inquiries, schedule fire damage restoration service, route your requests appropriately, and improve how we communicate with customers in your area.
3. Data Sharing
UrbanShelter uses the information you provide to deliver the fire damage restoration services you requested. We do not sell your personal data to non-affiliated third-party marketers.
4. Cookies and Tracking Technologies
Our website uses minimal cookies to enhance the user experience and ensure the functionality of our tools. You can instruct your browser to refuse all cookies, but certain features of the website may not function precisely as designed.
5. Your Privacy Rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of personal information we hold about you. California residents may also request information about categories of data collected and may opt out of any sale of personal information. We do not sell personal information.
6. Data Retention
We retain contact and service-request information only as long as needed to respond to inquiries, provide service, meet legal obligations, and resolve disputes.
7. Third-Party Services
We may use essential website tools such as analytics, form delivery, and hosting providers to operate the site. Those providers process data only as needed to perform their services for us.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data, you can reach out to us at [email protected].